Now Hiring - Business Development Specialist in Huntersville, NC

Huntersville Ford is looking for a full time Business Development/Customer Service Specialist to add to our growing team. We are a locally owned and operated dealership located in the southern end of the Lake Norman Area. Our community trusts us, and our commitment to excellent customer service keeps our neighbors coming back.

What we offer:

• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• 401k with company matching contribution available
• Earned Paid Vacations and Holiday Pay
• Immediate PTO Days upon hire start date
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts on products and services
• Family owned and operated
• Long term job security
• Competitive pay and bonus structure
• Paid Training

Position Information:

The Business Development Specialist position is responsible for engaging with customers who have submitted requests over the Internet as well as answering inbound sales calls. The primary responsibility is to continue the communications process as outlined by the dealership and to engage customers when possible, involve salespeople and managers as necessary and if able, assist the customer and then schedule appointments.

Duties and Responsibilities:

• Respond to Internet leads and Telephone inquiries via email, phone and text per dealership process guidelines
• Update CRM tool with pertinent information about customer interaction
• Provide detailed customer request information to sales staff when an appointment is scheduled
• Gather post appointment data from customer via phone, email or text, and update in CRM
• Study Products and Services to enhance your ability to assist customers

Qualifications

• At least one previous role based in customer service experience a plus
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong phone and computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.